At Aurexra, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
- You will receive return instructions.
- After we receive and inspect the item, we will notify you.
- Approved refunds are issued to your original payment method.
Refund processing time:
- 3–7 business days after approval
- Your bank may take additional time to post the refund
Return Shipping
Shipping fees are non-refundable.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Processing Time
All orders are processed within 1–2 business days.
Orders are not processed on weekends or holidays.
You will receive a confirmation email once your order has shipped.
Shipping Time
Estimated delivery time:
- United States: 3–5 business days
- International: 7–15 business days
Shipping times may vary due to:
- High demand
- Carrier delays
- Weather or customs processing
